GENERAL CONDITIONS OF SALE AND DELIVERY
1.1 The orders for the supply and delivery of our goods are subject to the following terms and conditions.
1.2 Any variation of these terms or any additional condition must be accepted in writing by our company otherwise they are not binding.
1.3 Our company may refuse to execute international orders to locations where delivery is impossible or difficult at its sole discretion.
1.4 An order is deemed accepted only by delivery or written confirmation. The sold goods, products and parts must be used, assembled or fitted only by qualified staff.
1.5 AKEK S.A. is not responsible and has no obligation to compensate for any damage or injury resulting from the cancellation of an order or the delayed delivery or the non - delivery of an order. AKEK S.A. does not guarantee the availability of the goods displayed in the webshop, AKEK S.A. will inform the client directly and will confirm availability after the receiving the order. Therefore the company in not liable in any way, if a displayed product is not available.
Our webshop provides the content (for instance information, names, photographs, illustrations) for the products available "as they are". In no event shall AKEK S.A. will be held responsible civilly or criminally for any damages, which a visitor or a third person may suffer from the use of this webshop, its inability to provide the displayed goods, the information provided or any unauthorized third party interventions.
2. Intellectual Property Rights - Privacy
Website’s design, text, graphics and relative content are property of AKEK S.A. It is forbidden to copy, transfer or create content-based derivative work from this website or to mislead the public about the real owner of the webshop. The reproduction, republication, uploading, posting, or transmission or any other use of its content in any manner or means, for commercial or other purposes, is permitted only after AKEK’s S.A. prior written consent. The names, images, logos and trademarks of AKEK S.A. or third parties are assets of AKEK SA and third parties, respectively, protected by applicable trademark laws. Their use in this webshop does not provide a license or a right of use by third parties.
2.1 We do not guarantee the delivery of your order at the predicted time, unless we provide a specific written agreement.
The delivery of your order to the transport company is performed at the same day of the receipt of the order and at the latest within two days after the receipt.
2.2 In case of delay in delivery beyond the time agreed, the clien must request the Company to deliver within a time span appropriate to the circumstances and only if the goods are not delivered within this additional period, the client is entitled to cancel the order.
3. Prices / Shipping
3.1 Prices charged include the selling price, relevant taxes of the Greek Republic and transport costs. For each order we apply the respective current price list.
3.2 After delivery of the order to the transport company, the risk of any accidental destruction, loss or deterioration is borne by the client.
4. Transportation Costs
The delivery cost depends on the volume and the weight according to the delivery charges listed provided by our webshop
5. Payment - retention of title
5.1 If a payment at the time of order has not been executed, cash on delivery can be accepted only with the previous agreement of the company.
5.2 Until payment of the invoice, the ownership of the sold goods is retained by the company.
6. Protests and complaints
6.1 a Protests / complaints by clients: obvious deficiencies (wrong, incomplete or defective goods) must be notified within two weeks in writing to our company.
6.1 b Protests / complaints from companies for the damage concerning the packaging should be addressed to the transport company. Complaints about obvious deficiencies (such as wrong, incomplete or defective goods) must be notified within two (2) in writing to our company. Article 513 et seq. of the Greek Civil Code are applicable. If the good has no apparent defects on delivery, our company must be notified immediately in writing as soon as they become apparent.
6.2 Written complaints are sent to the following address:
AKEK SA, Street L, Industrial Area of Heraklion, 71601, Crete. Tel: 2810 381 160 Fax: 2810 380 798.
6.3 Our company is not obliged to accept the return of goods which were sold as already used.
7.1 Our company guarantees that the goods delivered have not defects in accordance with Articles 534 and seq. of the Greek Civil Code. Concerning the sale of an already used good, wear and tear are not considered as a defect.
7.2. If a good is defective or does not have the denominated properties and our company is notified about it within a reasonable time, we are obliged to repair the defect or to replace the good. If the repair or the replacement is impossible, the client is entitled to request a proportional reduction of the price or to cancel the sale. Except the above, the client is not entitled to any other right from this warranty.
8. Specific responsibilities
Claims for compensation of the customer for any reason are excluded. However the company is obliged to compensate the customer in accordance with Articles 534 and seq. of the Greek Civil Code and the Law for Consumer Protection (Law 2251/1994) in case of a defective product or lack of guaranteed qualities of the goods or when the customer has suffered personal or property damage from malfunctioning of the product which is caused intentionally or by gross negligence.
9. Right of withdrawal (Cancelations-Refunds)
The client may - within 14 calendar days of the delivery of goods (or from the delivery date to the carrier chosen by the client if different from that offered by the Company)- withdraw from the contract between the Company (ie cancel the purchase of an order)without incurring any charge except for return costs. The client must notify us in writing to the following address:
AKEK S.A. Odos L, 716 01 Heraklion Industrial Area, Crete Greece.
The returned goods must be accompanied by a copy of the invoice.
Effects of withdrawal: In case of withdrawal, the client is obliged to return the product free of any encumbrance and then the company returns the price paid. The product must be returned in its initial condition without any damage, otherwise the company may refuse to accept it or may ask for compensation.
The product must be returned in its original packaging and return costs are borned by the customer. The price paid is reimbursed within 30 days of the receipt of the product.
10. Jurisdiction and applicable Law
The use of our web shop and placement of orders is governed by the Greek Law, especially laws that regulate issues related to electronic commerce, distance selling and consumer protection, and subject to the exclusive jurisdiction of the courts of Heraklion Crete in express prorogation.